Articles

The account management dashboard CUSTOMER

Your account

If you have created an UpWoof account then you can use the account management dashboard to change the information associated with your account. You can add or modify your contact information, add, update or remove pets associated with your account, change your default language, currency and timez...

The listing management dashboard LISTING

Managing your listing

If you have listed your pet hotel on UpWoof then the majority of your time on the platform will be spent using the listing management dashboard. This dashboard is the main information hub for your listing. It provides you with easy, centralized access to the various features necessary to manage y...

Team members LISTING

Managing your listing

If you have multiple people working at your listing you can invite them to join your team on UpWoof. Team members are managed via the team members page for your listing. The team members page for your listing is found on the listing's management dashboard. See "The listing management dashboard" ...

Schedule LISTING

Managing your listing

UpWoof allows you to set your company's operating schedule. This schedule consists of the days of the week you are open or closed, your opening hours, and the time of day customers are permitted to drop off and pick up their pets. Your schedule is managed via the schedule page for your listing. ...

Reviewing a reservation request LISTING

Your listing's reservations

When a customer makes a reservation for your listing on the UpWoof platform you will receive a reservation request. These reservation requests appear on your reservations page which is available from the listing management dashboard. Reservations have the status "awaiting review". [A reservation...

Pets CUSTOMER

Your account

You can manage page information about your pets on the pets page. The pets page is found on your account management dashboard. See "The account management dashboard" for details on how to access your account management dashboard. From the account management dashboard click the pets tile. [The pe...

Personal info CUSTOMER

Your account

You can update your contact info, address, billing address and profile photo from the personal info page. The personal info page is found on your account management dashboard. See "The account management dashboard" for details on how to access your account management dashboard. From the account ...

Messaging with customers LISTING

Your listing's reservations

UpWoof has a platform messaging service that allows you to communicate with customers about their reservations. To start a new conversation with a customer navigate to the conversations page using the dropdown menu. [The conversations menu] From the conversations page click the new message butto...

Making a reservation CUSTOMER

Searching and booking

Please note that as part of the reservation creation workflow it is necessary to create a free UpWoof account or sign in to an existing UpWoof account. Once you have found a listing you are ready to make a reservation. On the public profile page of the listing fill in the basic information about...

Listing details LISTING

Managing your listing

Edit your listing's info The editing of basic information about your listing such as it's name, address and logo can be done via the listing's management dashboard. See "The listing management dashboard" for details on how to access your listing's management dashboard. From the listing managem...