Articles

Creating a reservation for a customer LISTING

Your listing's reservations

Off platform reservations Reservation requests made to your listing via phone call, email or any means other than via UpWoof.com are referred to by UpWoof as "off platform reservations". Even if a reservation originates off platform, listing's can still use UpWoof to manage the reservation. Thi...

Creating a new listing LISTING

About listing

The process of creating a new listing on UpWoof usually takes approximately an hour to complete. You will need to have detailed company information on hand, for example your company's banking information and tax IDs. Upon submitting the new listing information a member of the UpWoof team will rev...

UpWoof Fees EVERYONE

About UpWoof

UpWoof is free to use The UpWoof core platform is free to use. That's right, free as in beer! The are no booking fees or any other charges for using UpWoof.com as a customer or a listing. UpWoof makes money from other subscription services built on top of the UpWoof platform. For example, you ca...

What is UpWoof and how does it work? EVERYONE

About UpWoof

Just pet hotels UpWoof began in 2023 when a software developer struggled to find accommodation for his cat during the busy holiday period. Now, thousands of customers and listings have created free UpWoof accounts to simplify booking and managing pet hotels. How it works UpWoof is an online p...

Messaging with customers LISTING

Your listing's reservations

UpWoof has a platform messaging service that allows you to communicate with customers about their reservations. To start a new conversation with a customer navigate to the conversations page using the dropdown menu. [The conversations menu] From the conversations page click the new mess...

Team members LISTING

Managing your listing

If you have multiple people working at your listing you can invite them to join your team on UpWoof. Team members are managed via the team members page for your listing. The team members page for your listing is found on the listing's management dashboard. See "The listing management da...

Schedule LISTING

Managing your listing

UpWoof allows you to set your company's operating schedule. This schedule consists of the days of the week you are open or closed, your opening hours, and the time of day customers are permitted to drop off and pick up their pets. Your schedule is managed via the schedule page for your ...

Accommodation LISTING

Managing your listing

Accommodation is managed via the accommodation page for your listing. The accommodation page for your listing is found on the listing's management dashboard. See "The listing management dashboard" for details on how to access your listing's management dashboard. From the listing managem...

Finding listings CUSTOMER

Searching and booking

Most customers begin using UpWoof because they want to find and reserve a pet hotel in their area. This discovery process begins with a search from the UpWoof home page. [Home page search]To search for a listing you must provide the general location in which you are looking for a pet ho...

Making a reservation CUSTOMER

Searching and booking

Please note that as part of the reservation creation workflow it is necessary to create a free UpWoof account or sign in to an existing UpWoof account. Once you have found a listing you are ready to make a reservation. On the public profile page of the listing fill in the basic informat...