Your listing's reservations

Checking in your guests LISTING

Your listing's reservations

Once you have reviewed and confirmed a reservation the next step in the reservation lifecycle is to check-in your guests. Note if you are creating an "off platform reservation" the check-in step comes after reservation creation, since there's no need to review reservations you have created yourse...

Checking out your guests LISTING

Your listing's reservations

Once you have checked in your guests and they have completed their stay at your listing, the next step in the reservation lifecycle is to check out. Charges Checking out will automatically create an invoice for the reservation. Before checking out a reservation it's a good idea to review the cha...

Creating a reservation for a customer LISTING

Your listing's reservations

Off platform reservations Reservation requests made to your listing via phone call, email or any means other than via UpWoof.com are referred to by UpWoof as "off platform reservations". Even if a reservation originates off platform, listing's can still use UpWoof to manage the reservation. Thi...

How reservations work LISTING

Your listing's reservations

Reservation origins There are two main ways you can receive/create reservations on the UpWoof platform. 1. A customer may find your listing on UpWoof and make a reservation via the platform. 2. You may create the reservation in UpWoof after a customer contacts you via other means such as email ...

Messaging with customers LISTING

Your listing's reservations

UpWoof has a platform messaging service that allows you to communicate with customers about their reservations. To start a new conversation with a customer navigate to the conversations page using the dropdown menu. [The conversations menu] From the conversations page click the new mess...

Reservation completion LISTING

Your listing's reservations

The final step in the reservation lifecycle is reservation completion. Reservation completion happens automatically when the reservation is in a completable state. Requirements for a reservation to be completed In order for a reservation to be marked as completed it must meet the following requi...

Reviewing a reservation request LISTING

Your listing's reservations

When a customer makes a reservation for your listing on the UpWoof platform you will receive a reservation request. These reservation requests appear on your reservations page which is available from the listing management dashboard. Reservations have the status "awaiting review". [A reservation...